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DANDY — Bags for every journey

Cancellation, Return & Refund Policy

Last updated: September 2026

1. Order Cancellation

You may cancel an order yourself from the order detail page while its status is PLACED. Once the order moves to CONFIRMED, SHIPPED, DELIVERED or CANCELLED, self-service cancellation is no longer available on the website.

To cancel, open the order in your account and use the Cancel Order option. You will receive a confirmation once cancellation is complete.

2. Paid Order Cancellation

If you cancel a paid order, the order status will be updated to CANCELLED. Any applicable refund is processed manually. We do not currently offer automatic refunds through the payment gateway.

Refunds, when approved, are normally processed within 5–7 business days. The time taken for the refund to appear in your bank account or payment instrument may vary depending on your bank or payment provider.

The refund amount will be based on the amount actually paid by you, after applying any applicable coupons or discounts. Delivery charges, if any, may be deducted unless the cancellation is due to circumstances on our side.

3. Pending or Failed Payment Orders

If your order is still in PENDING or FAILED payment status, you may cancel it while the order status is PLACED. No refund is required unless a payment was actually captured from your account.

4. When Cancellation Is Unavailable

Self-service cancellation is not available once an order has been:

  • Confirmed for processing
  • Shipped or in transit
  • Delivered
  • Already cancelled

For exceptional situations, please contact us. We will review requests on a case-by-case basis but cannot guarantee cancellation after dispatch.

5. Eligible Product Issues

We do not offer general change-of-mind returns. However, if you receive a product that is:

  • Damaged or defective
  • Wrong item or wrong variant
  • Materially different from what was ordered
  • Incorrect quantity

Please contact us promptly so we can resolve the issue fairly.

6. Damaged, Wrong or Defective Product

If you receive a damaged, wrong or defective product, please report it within 48 hours of delivery. You may raise the issue through your order page or by contacting us directly.

We may ask for photos or videos to help verify the issue. An unboxing video is helpful but is not an absolute mandatory requirement for every valid claim. We will assess each case on its merits.

Where the claim is verified and a replacement or refund is reasonably possible, we will proceed accordingly.

7. How to Report an Issue

To report a delivery issue, damaged product or wrong item:

Please include your order ID, the product SKU or name, and a brief description of the issue.

8. Evidence and Supporting Information

Clear photos or videos of the product, packaging and any damage help us resolve claims faster. While an unboxing video is not mandatory for every claim, providing supporting evidence reduces the time needed for verification.

9. Replacement or Refund Options

For verified defective, damaged or wrong-product cases, we may offer:

  • Replacement of the affected item, where stock is available
  • Refund of the affected item or order, where replacement is not feasible
  • Partial refund where only part of the order is affected

The option offered will depend on product availability, verification outcome and the specific circumstances of the case.

10. Return Shipping

If you need to return a product for a verified defective, damaged or wrong-product claim, DANDY will bear the return shipping cost where the claim is approved. We will arrange or reimburse return shipping after verifying the issue.

For change-of-mind returns or non-eligible cases, return shipping, if accepted, may be the customer's responsibility and will be communicated in advance.

11. Refund Processing

Approved refunds are processed manually. We aim to complete processing within 5–7 business days of approval. Once processed, the refund will be issued to the original payment method used for the order.

Please allow additional time for your bank or payment provider to reflect the refund in your account. We are not responsible for delays caused by financial institutions.

Refunds are based on the actual amount paid, after applying coupons, discounts and any applicable deductions.

12. Coupon and Discount Orders

If an order was placed using a coupon or discount, the refund amount will be calculated on the net amount actually paid. In cases where the full order is returned or cancelled after coupon use, the coupon may not be reinstated unless specifically agreed.

13. Situations That May Not Qualify

The following situations generally do not qualify for return or refund unless otherwise agreed:

  • Change of mind after delivery
  • Minor colour or finish variations due to screen settings or lighting
  • Damage caused by misuse, accident or normal wear after delivery
  • Products purchased on final sale or clearance, if clearly marked
  • Orders returned without prior communication or approval

14. Consumer Rights

This policy is to be read alongside applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy restricts your statutory consumer rights.

Where a product is found to be defective, not as described or unfit for purpose, you may have additional rights under applicable law. We will cooperate in good faith to resolve such matters.

15. Contact and Grievance

For cancellation, return, refund or grievance matters, contact:

Grievance Officer: Muhammad Salih A M
Designation: Grievance Officer, Dandy Bags
Email: dandybagsofficial@gmail.com
Phone / WhatsApp: +91 90476 33332

We will endeavour to resolve complaints fairly and promptly. If you remain unsatisfied, you may approach the appropriate consumer dispute redressal commission or forum.